Tukypays ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose personal information through our website www.tukipays.com ("Website") and our mobile application ("App").
By accessing or using our Website or App, you agree to the terms of this Privacy Policy.
Information We Collect
1. Personal Identifiers
- Name
- Email address
- Phone number
- Date of birth
- Residential address and other contact details
2. Financial Information
- Bank account details
- Credit score
- Income and employment-related information
3. Transactional Data
- Loan application details
- Repayment history
- Service interaction records
4. Technical Data
- IP address
- Device information
- Browser type and operating system
- Access logs and usage data
5. Cookies and Tracking Technologies
- Usage data collected through cookies and similar technologies
6. Mobile App Data
- Device location (if enabled)
- Camera access for document verification
- Contacts and SMS access for loan verification and reminders
- Storage access for app functionality
You will be prompted for permission before granting access. Declining certain permissions may affect the functionality of some App features.
How We Collect Information
- Directly from You: When you fill out forms, apply for a loan, or contact us.
- Automatically: Through cookies, analytics tools, and App usage.
- From Third Parties: Credit bureaus, financial institutions, and verification partners.
Purpose of Collecting Information
- Loan processing and eligibility assessment
- Customer communication and support
- Fraud detection and prevention
- Marketing and promotions (with consent)
- Legal and regulatory compliance
- App features such as verification and status updates
Sharing and Disclosure of Information
- Financial institutions for loan processing
- Third-party service providers for analytics and support
- Regulatory or legal authorities when required by law
- Business partners only with your consent
We do not sell or rent your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your data. However, no online transmission is completely secure. Users are advised to safeguard their login credentials and devices.
Cookies and Tracking Technologies
Cookies help us improve user experience and service performance. You may manage cookie preferences via browser or App settings.
Third-Party Links
Our Website or App may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
Your Rights and Choices
- Access and update personal information
- Opt out of marketing communications
- Request data deletion (subject to legal requirements)
- Restrict or object to data processing
Account Deletion Policy
Users may request account deletion by emailing us at info@tukypays.com with the subject "Account Deletion Request".
- Requests processed within 7 business days
- Some data may be retained for legal or regulatory reasons
After deletion:
- Access to loan history will be removed
- Active loans will remain governed by applicable terms and laws
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of our services indicates acceptance of any changes.
